Challenge

The media group collaborates on a global scale with a diverse array of vendors managed through a Zendesk environment to handle inquiries. The questions from vendors, while varied, are often centered around similar information sourced from different applications. Recognizing the importance of addressing vendor queries in a personalized manner, this company identified the need to enhance vendor communication processes.

Solution

To address this challenge, the company partnered with MvR Digital Workforce to develop a customized AI tool. This tool is capable of fetching information from various applications and utilizes an LLM (Large Language Model) to answer questions from vendors. The AI tool acts as a virtual assistant, providing personalized and efficient responses to vendor inquiries.

Results

By leveraging AI technology in vendor communication, the company  has successfully enhanced its operational efficiency, improved vendor relationships, and optimized the overall vendor experience. The collaboration between human agents and AI tools has resulted in a seamless and effective communication process, benefiting both our customer and its vendors.

Benefits

• Improved Response Time​

• Personalized Vendor Experience​

• Streamline Communication Processes​

• Enhance Vendor Engagement​

• Ensure Accuracy and Consistency

For question about this case, pls contact directly Frank Mester: frank.mester@mvrdw.nl