Intelligent orchestration is the silent force behind systems that work together seamlessly.
How do you ensure that data, AI, and processes are intelligently managed, without losing sight of privacy?
In this interview, we explore insights, choices, and lessons from daily practice with Jeroen Tjemmes, RPA Developer/Consultant at the Central Judicial Collection Agency (CJIB), Ministry of Justice and Security.

• Good morning Jeroen, thank you for your time. CIJB, what type of organization is it? What is your role within the organization?

The Central Judicial Collection Agency (CJIB) is anexecutive organization of the Dutch government and the Ministry of Justice and Security. You probably know us from traffic fines, but the CJIB does much more. We also have a coordinating and directing role in the implementation of criminal law decisions in the Netherlands. This includes, among other things, working with the Public Prosecution Service (OM), Police, Probation Service, and Custodial Institutions Agency (DJI) to ensure that, for example, community service sentences are carried out, victims receive compensation, this compensation is covered by the offenders, and arrested individuals are timely transported from a Police station to the appropriate Penitentiary Institution (P.I.). IT and digitalization play a significant role in this, with innovative systems such as digital portals, automation, and data-driven services.

I am an RPA developer/consultant, and my role is to help my colleagues do their work faster, more accurately, and more efficiently. I translate complex processes into concrete solutions. For example, by automating repetitive processes so they can focus on the person behind the case.

• How did your Automation Journey begin? How long have you been on this journey?

Our Automation Journey began in 2018 and originated from the digital transformation project at that time. Together with an internal colleague and an external partner, we started from a pilot phase. The first process we developed at that time is still functioning and has been further developed and expanded over time.

• What characterizes the second phase of the journey, and what does the third phase look like?

The second phase of our journey is primarily characterized by maintaining an overview and control of the many automated processes (±75) that we as a team are currently handling, but also by our desire to facilitate the business with insights into the operations and handling of their automated processes. The third phase will certainly focus largely on AI-related matters.

• What prompted the search for a solution? What was the process like?

The desire to reduce our management burdens, utilize our robotic capacity more efficiently, benefit management, and the wish to assign ownership of the automated processes with the business led us to search for tooling that could facilitate us well. After gaining previous experience with a number of other applications that did not meet our needs, we started a market consultation process in 2024. Following the outcome of the tender, we began implementing and using SmartBPA Catalyst in the fourth quarter of 2025.

• What does orchestrating actually entail?

For us, orchestrating means that all backlog of robotized processes is picked up and processed within a certain timeframe, using the capacity of available robotic machines. Having a good overview of the workload, knowing which is the oldest task per process to be handled, and (un)successful processing is essential.

• Can you name a few challenges that needed to be resolved?

The biggest challenge that needed to be solved was that the new tooling could retrieve workload not only from the Uipath Orchestrator Queue but also from a self-developed case handling system.

• Why was the SMARTBPA solution chosen?

SmartBPA was chosen because it fully met the requirements set out in our tender request, with the ability to retrieve work inventory from our own case management system being essential for us.

• How did the implementation go and how long did it take?

The implementation went very smoothly. We first followed an online training and received the requirements regarding the configuration of the application/server environment. After the environments (ONT, ATO, and PRO) were delivered, we held a one-day workshop/training with SmartBPA, partly in the office and partly online. The installation of the software was so easy, smooth, and fast that we had enough time to create and transfer the first processes into SmartBPA Catalyst in the production environment after importing the Uipath Orchestrator queue. We started slowly to get a feel for it, first running a number of processes on one robot, and gradually expanded this with multiple processes across different robotic machines.

• What is the strategic added value of this implementation?

The strategic added value of SmartBPA Catalyst is that we can provide the business with information on what an automated process delivers for them in terms of benefits and what it does for the workplace. Additionally, we can now automate the processing of certain workloads within a set time, allowing colleagues to proceed with subsequent actions afterward. This also allows us to assign ownership of the robotized processes to the business, as they can now obtain insights via dashboards.

• What has been the most surprising aspect for you during this process?

Thanks to good preparation, we experienced little to no surprises during the project. The software is simple in terms of design, and by working with it directly, you quickly become proficient. To mention a surprising element: the simplicity of software updates. You just stop the server, overwrite the current software with the new version, and restart the server, that's it!

• What is the added value of an implementation partner?

The added value of MVR Digital Workforce as implementation partner is that they are skilled in all areas. Their extensive expertise in RPA and experiences with a wide diversity of clients allow them to respond very effectively to questions, issues, and how how to set up the environment in the best way.

• Which other organizations could benefit from this solution? What advice would you give them?

If anyone reading this thinks this application is also very interesting for us, I would definitely advise looking into the possibilities of what an Intelligent Orchestration package could mean for them. One tip I can and want to share is to contact organizations that are already using it. We did that too, and that knowledge exchange helped us greatly.

For questions about Intelligent Orchestration, you can send an email to: info@mvrdw.nl